Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 03/15/2021

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at RiverWoods Behavioral Health System to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

Please note that for the safety of our patients, their families, and our staff, there are certain restrictions in place regarding on-site visitation at RiverWoods Behavioral Health System.

  • These restrictions have been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Options for telehealth visitation are continuously evaluated so that our patients can remain connected to their loved ones.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff receives ongoing infection prevention and control training.
  • Thorough disinfection and hygiene guidance is provided.
  • Patient care supplies such as masks and hand sanitizer are monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Social distancing strategies have been implemented to ensure that patients and staff maintain proper distance from one another at all times.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit


At Riverwoods Behavioral Health System, we’ve designed our admissions process to be a welcoming and encouraging experience. Every step of the way, you’ll have the support and encouragement that will help you to achieve your healthier future.

Getting Started

The process of admissions at Riverwoods can begin with a simple phone call. When you call us, there will be no expectations placed on you. Instead, we will simply do all that we can to guide you in the right direction. If you prefer not to call, you also have the option of coming directly to our treatment center for an evaluation.

Recognizing that the need for care can arise at any time of the day or night, our intake department is open 24/7/365. Our team of compassionate mental health professionals is available to provide free, confidential assessments at whatever time is most convenient for you.

Admissions Process

If you choose to come directly to our treatment center in order to begin the admissions process, you will be able to have an assessment completed at that time. If you feel more comfortable calling first, the admissions counselor with whom you speak will assist you in setting up a time for you to come in for an assessment.

These assessments are designed to help our team gain an understanding of the concerns you have so that the most appropriate level of care can be recommended.

The following are examples of the type of information that you may be asked to provide your assessment:

  • Demographics
  • Presenting concerns
  • Mental health history
  • Substance uses history
  • Treatment history

This, however, is not an exclusionary list. When working with one of our admissions counselors during this assessment, he or she will ensure that any and all pertinent information is obtained so that the type of care that will be of most benefit to you can be provided.

Once the appropriate information has been gathered, it will be reviewed by one of our doctors who will make the recommendation for the level of care that will best meet your needs. At Riverwoods Behavioral Health System, we offer the following levels of care:

  • Inpatient hospitalization
  • Detoxification services
  • Partial hospitalization programming (PHP)
  • Intensive outpatient programming (IOP)

The services offered within the recommended level of care will be explained to you so that you have all of the information necessary for making a decision that you feel comfortable with.

Once the level of care has been determined and agreed upon, treatment will begin immediately. If the recommendation is for partial hospitalization programming or intensive outpatient programming, you can begin engaging in treatment as soon as possible, depending on when your assessment takes place.

If during the assessment, it is determined that the programming at Riverwoods Behavioral Health System will not be of optimal benefit to you, we will refer you to a program that will be able to meet your needs.

Admissions Criteria

Admissions into programming here at Riverwoods Behavioral Health System is always determined on a case-by-case basis. That being said, there are some general criteria that we review prior to admittance. Individuals who receive care in any of our programs may meet some, or all, of the following criteria, depending on the level of care that they will be engaging in:

Inpatient Treatment

  • Suffering from severe symptoms of a mental health disorder that are impairing his or her ability to function appropriately
  • Engaging in self-harming behaviors
  • Suffering from suicidal thoughts / is a danger to self
  • At risk of harming others
  • Demonstrating aggressive behaviors
  • Suffering from active psychosis
  • In a state of crisis
  • Being unable to care for oneself
  • In need of medical supervision and stabilization due to withdrawal symptoms of addictive substances

Exclusionary Criteria for Inpatient Treatment

Individuals who present with the following cannot be effectively cared for in our inpatient program:

  • Open wounds
  • Severe symptoms of autism spectrum disorder
  • Developmental delays

Partial Hospitalization Program (PHP) and Intensive Outpatient Program (IOP)

  • Suffering from symptoms of a mental health disorder that do not require around-the-clock monitoring
  • Passive suicidal ideation, with no plan or intent
  • Passive thoughts of wanting to harm others, with no plan or intent
  • Any psychiatric or substance abuse symptoms that do not present a danger to oneself or others

Exclusionary Criteria for PHP and IOP

Individuals who present with the following cannot be effectively cared for in our partial hospitalization or intensive outpatient programs:

  • Danger to self
  • Danger to others
  • Suffering from symptoms that require monitoring / cannot be appropriately treated at the outpatient level of care

What to Bring

If you are going to receive treatment through our inpatient program, we recommend that you bring the following items:

  • Appropriate, warm, casual, and comfortable clothing for 3-5 days
  • Undergarments for 3-5 days
  • Slippers or shoes without laces
  • Travel-sized personal hygiene products

The following items are not allowed at our treatment center, regardless of the program that you will be enrolled in:

  • Clothing with hoods or strings
  • Alcohol-based or aerosol products
  • Items with electrical cords
  • Belts
  • Scarves

If you have any questions regarding items that are appropriate or inappropriate, please do not hesitate to contact our admissions department.

Begin Today

If you are suffering from the symptoms of a mental health disorder or are battling the challenges of an addiction, please do not hesitate to contact us. Or, if you have a family member or loved one who is struggling with these concerns, please let us assist you in finding the appropriate interventions for him or her. We are ready and willing to help you in any way that we can.

We Accept These Insurances and More
  • Aetna
  • Beacon Health Options
  • Blue Cross Blue Shield
  • Cigna
  • Humana
  • United Healthcare
  • AND MORE...

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